Echoes Tours & Travels

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1) +975 17693689

2) +975 17725689

Office Address

GRED Building E,

Changidaphu Thimphu

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Cancellation Policy

Terms and Conditions

  1. Cancellation & Refund Policy
  • Cancellations must be communicated in writing.
  • Cancellation fees:
    • If the cancellation is before 45 days: 90% shall be refunded. Wire transfer charges shall be applicable as per the Bank.
    • If the cancellation is between 30-45 days: 75% shall be refunded. Wire transfer charges shall be applicable as per the Bank.
    • If the cancellation is between 20-30 days: 50% shall be refunded. Wire transfer charges shall be applicable as per the Bank.
    • If the cancellation is less than 20 days:  No refund, however date change request shall be permitted.
  1. Emergency Tour Cancellation Policy

At Echoes Tours & Travels, we understand that unforeseen emergencies can disrupt even the most well-planned trips. To accommodate such situations, we have established the following policy:

  • Definition of Emergency

An emergency is defined as an unavoidable and unforeseen circumstance that prevents travel. This may include:

  • Medical emergencies involving the traveler or immediate family.
  • Natural disasters affect the traveler’s location or destination.
  • Death in the immediate family.
  • Government-issued travel bans or restrictions.
  • Notification of Cancellation

Travelers must notify us as soon as possible in case of an emergency. Notification can be made through:

  • Email: info@echoes.bt
  • Phone: +97517693689 (WhatsApp number) or +97517725689
  • Required Documentation

To process an emergency cancellation, supporting documentation must be provided, such as:

  • Medical certificate or hospital records.
  • Death certificate.
  • Official notice of travel bans or restrictions.
  • Refund Policy

In case of a death in the family, we require a cancellation email and a copy of the death certificate to process the refund.

  • Land Services: A 100% refund will be provided, minus applicable bank transfer charges.
  • No Show: Refunds are not possible for no-shows after arrival.

Similarly, in case of serious illness or accidents, we require a cancellation email and hospital medical documents for verification to process the refund.

  • Land Services: A 100% refund will be provided, minus bank transfer charges.
  • No Show: Refunds are not available for no-shows after arrival.
  • Early Departure Due to Unavoidable Circumstances:
  • If a guest must return or end their trip early due to unavoidable circumstances (e.g., medical emergencies, natural disasters, or other verified reasons), the following refund policy will apply:
    • Notification and Verification: Guests must notify the management as soon as possible and provide supporting documentation if required.
    • Refund Policy: A full refund shall be issued for the remaining days of travel not utilized.
    • Processing Time: Refunds will be processed within 5 working days after the request is approved.

Note: If a guest return or end their trip early with avoidable circumstances (within control), the refund shall not be permitted.

Special Promotions or Packages: Reservations made under discounted rates, promotional offers, or packages may be subject to stricter cancellation and refund terms.

  • Rescheduling Option

Instead of canceling, travelers may opt to reschedule their trip within a specified period, subject to availability. Rescheduling fees may be waived in genuine emergency cases.